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Return & Refund

Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it to us for a refund, store points, or exchange. Please see below for more information about our return policy.

 

Returns

We CANNOT accept any returned or exchanged items which are without quality issues after you have confirmed to receive them. 

 

(2)Items with quality issues

We accept returned or exchanged items that are with quality issues.

 

Note:

 

Return Address

Note: 

 

Return Process

 

Return Shipping Cost

 

Refunds

We inspect all returned items and will refund you based on the condition of the item.

(1) Full Refunds

You return
You receive
  • Wrong items shipped

  • Defective items through no fault of your own

  • Items that did not match what was shown on the Site

  • Items that were damaged during transportation

A full refund of the item’s purchase goods and free return shipping label

 

(2) Partial refunds

You return
You receive
  • Package with missing items due to unknown error

The missing items or a refund of the missing item’s purchase goods

 

Refunds Process and Time

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please be advised that Refunds will undergo two stages.

Two stages take 7-20 Business Days. We’ll send an email confirmation once we’ve processed your return. If your refund is for store credit, it will be available as soon as your return is received and processed.

 

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

 

Contact us

If you have any questions about this Return and Refund Policy, please contact us: info@shuomii.com